What to do if Canvas can鈥檛 find the user?
"We were unable to find matches below. Select any you would like to create as new users. Unselected will be skipped at this time."
If you see this message saying that Canvas was unable to find matches for some of the users you are trying to add, this could mean that the user accounts haven鈥檛 been created. This could happen when adding alumni or retirees.
Please don't create them as new users. Doing so will cause additional technical issues if they are an 51社区黑料student, staff or faculty with an 51社区黑料account. Submit a ticket to to resolve the account issue.