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After completing this course, you’ll be able to do the following:

• List the nine core competencies of technical communication
• Discuss document planning and project scheduling strategies
• Use standard document development methodology to write and produce effective, user-focused technical documents
• Apply collaboration techniques to produce online or print documentation deliverables
• Organize and present technical information effectively, both in print and online
• Apply plain language principles to communicate clearly with the broadest range of users
• Employ design principles to create print and online documents that make it easy for readers/users to find and use information
• Recognize and recall the product and process terminology used by technical communicators

• Prepare to spend 6–10 hours per week on coursework
• Expect reading and other assignments on a weekly basis
• Plan to access the course at least once every few days to keep up with your work and group assignments

Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.

Required text:

Johnson-Sheehan, Richard. Technical Communication Today, 6th Edition. Pearson, 2018. ISBN 9780134425733, 0134425731.

You can purchase this textbook through the  or  website.  
 

Recommended reading:

The Chicago Manual of Style, 17th Edition. University of Chicago Press, 2017. ISBN 978-0226287058

Note: Courses use the  from the Chicago/Turabian (17th ed.) citation guide.

Once you begin the course you’ll be sent SFU library access information for this text. Alternatively, you may wish to access a 30-day .

This course requires:

• Microsoft Word or other word processing software that can create PDF files
• High-speed internet access
  

To get the most from this course, you should be comfortable with the following MS Word and/or Google Docs functions:

• Using  
• Working with 
•  and  
  
• Inserting a , 
• Sharing