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Sneak Peek: A Maturity Model for Inclusion in Public Engagement
The SFU鈥檚 Morris J. Wosk Centre for Dialogue's guide Beyond Inclusion: Equity in Public Engagement was purposely designed around a set of eight guiding principles, in recognition that best practices for inclusion and equity are highly context dependent. Various different tools and strategies can be used to enhance inclusion, accessibility and equity depending on the engagement topic, available resources, the needs of specific communities and broader social, historical and political dynamics. Following a principles-based approach can help practitioners to adapt and respond creatively to emerging needs and diverse contexts, while upholding core values.
Principles, however, need to be grounded in concrete actions to avoid becoming empty rhetoric. In an effort to develop shared language and common standards for quality engagement in Canada, the Centre has been working to develop a Maturity Model for Public Participation. This developmental tool builds upon existing principles to define what high-quality participation looks like in practice and supports governments in building their organizational capacity to meet these standards.
In anticipation of the , let鈥檚 take a look at the Maturity Model for the principle of equitable inclusion. The Maturity Model maps specific engagement practices along four levels of maturity:
- Level 1: Informal Practices: Good practices emerge in an informal or ad-hoc manner, depending on staff鈥檚 knowledge, initiative of capacity.
- Level 2: Formal Processes: Specific guidelines, processes and standards are articulated and applied consistently across projects.
- Level 3: Tailored Plans: Practices are adapted to unique contexts and there are mechanisms to measure progress and adjust as needed.
- Level 4: Innovation and Leadership: Innovative and creative practices are used to uphold principles within a project while fostering enabling conditions within the organization and broader society.
For equitable inclusion, this looks like:
The Maturity Model can be used to assess standard practices, evaluate past engagement projects or scope potential projects. Reflecting on equitable inclusion in your engagement practice:
- Which characteristics in the Maturity Model most resonate with your experience in past projects?
- Which practices would you be interested in striving towards?
- What assets, resources or structures help you enact equitable practices?
- What barriers or constraints are you facing in enacting equitable practices?
- What specific and realistic goals would you like to set to enhance your capacity for equitable engagement, and what action steps could help you get there?
Want to learn more about the Maturity Model and how to adapt it for your context? on September 15th 2025 from 10-11:30 PST!